Cisco Cisco Email Security Appliance X1070 Information Guide
CRES FAQ: Why is my company logo not
displayed in the encrypted envelope via CRES?
displayed in the encrypted envelope via CRES?
Document ID: 118805
Contributed by Scott Vu and Enrico Werner, Cisco TAC Engineers.
Feb 27, 2015
Contents
Introduction
Why is my company logo not displayed in the encrypted envelope via CRES?
Related Information
Why is my company logo not displayed in the encrypted envelope via CRES?
Related Information
Introduction
This document provides information for why a company logo might not be displayed in the encrypted
envelope via Cisco Registered Envelope Service (CRES).
envelope via Cisco Registered Envelope Service (CRES).
Why is my company logo not displayed in the encrypted
envelope via CRES?
envelope via CRES?
From an active CRES account, verify these items:
The Envelope Profile on the CRES account and the Email Encryption Profile Name on the Email
Security Appliance (ESA) must match.
Security Appliance (ESA) must match.
•
The logo should be at most 60x160 pixels and less than 100 KB.
•
This applies to .gif and .jpg files only.
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Since the CRES servers sync based on periodic schedules, there are times where the logo might take
up to 24 hours in order to propagate. Most of the time this should occur within one hour.
up to 24 hours in order to propagate. Most of the time this should occur within one hour.
•
In order to set up more than one logo you can use the Multi−Branding feature introduced in AsyncOS
7.0.
7.0.
•
Related Information
ESA FAQ: How do I set up multiple company logos on ESA and CRES?
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Technical Support & Documentation − Cisco Systems
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Updated: Feb 27, 2015
Document ID: 118805