Cisco Cisco Email Security Appliance C680 User Guide
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Cisco AsyncOS 8.0.2 for Email User Guide
Chapter 26 Using Email Security Monitor
Troubleshooting Email Reports
Troubleshooting Email Reports
Problem
Drilling down from a report to view details in message tracking yields unexpected results.
Solution
This can occur if reporting and message tracking were not simultaneously enabled, functioning
properly, and storing data locally (as opposed to being stored centrally on a Security Management
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is
enabled and functioning on that appliance, independently of whether the other feature (reporting or
message tracking) is enabled and functioning. Therefore, reports may include data that is not available
in Message Tracking and vice-versa.
appliance). Data for each feature (reporting and message tracking) is stored only while that feature is
enabled and functioning on that appliance, independently of whether the other feature (reporting or
message tracking) is enabled and functioning. Therefore, reports may include data that is not available
in Message Tracking and vice-versa.