Cisco Cisco Email Security Appliance C170 User Guide
1-17
Cisco IronPort AsyncOS 7.1 for Email Configuration Guide
OL-22158-02
Chapter 1 Getting Started with the IronPort Email Security Appliance
•
Troubleshooting. Troubleshooting articles explain how to analyze and
resolve common issues related to IronPort products. For example, a
troubleshooting article might provide steps to follow if you are having
problems with DNS.
resolve common issues related to IronPort products. For example, a
troubleshooting article might provide steps to follow if you are having
problems with DNS.
Each article in the Knowledge Base has a unique answer ID number.
IronPort Nation
IronPort Nation is an online forum for IronPort customers, partners, and
employees. It provides a place to discuss general email and web security issues,
as well as technical information about specific IronPort products. You can post
topics to the forum to ask questions and share information with other IronPort
users.
employees. It provides a place to discuss general email and web security issues,
as well as technical information about specific IronPort products. You can post
topics to the forum to ask questions and share information with other IronPort
users.
You access IronPort Nation on the Customer Support Portal at the following URL:
http://www.ironport.com/support/login.html
IronPort Customer Support
You can request IronPort product support by phone, email, or online 24 hours a
day, 7 days a week.
day, 7 days a week.
During Customer Support hours — 24 hours a day, Monday through Friday,
excluding U.S. holidays — an engineer will contact you within an hour of your
request.
excluding U.S. holidays — an engineer will contact you within an hour of your
request.
To report a critical issue that requires urgent assistance outside of Customer
Support hours, contact IronPort using one of the following methods:
Support hours, contact IronPort using one of the following methods:
U.S. Toll-free: 1 (877) 641-IRON (4766)
International:
http://www.ironport.com/support/contact_support.html
Support Portal:
http://www.ironport.com/support/login.html
If you purchased support through a reseller or another supplier, please contact that
supplier directly with your product support issues.
supplier directly with your product support issues.