Cisco Cisco Email Security Appliance X1070 User Guide
13-18
User Guide for AsyncOS 10.0 for Cisco Email Security Appliances
Chapter 13 Anti-Spam
Reporting Incorrectly Classified Messages to Cisco
Step 4
Select the incorrectly classified messages. These messages must be in EML format and the total size of
the messages must not exceed 15 MB.
the messages must not exceed 15 MB.
Step 5
Click Create.
For more information, see
Forwarding Incorrectly Classified Message as an Attachment
Depending on the category of the message, you can forward each incorrectly classified message as an
RFC 822 attachment to the following addresses:
RFC 822 attachment to the following addresses:
•
Missed spam -
spam@access.ironport.com
•
Message marked as a spam, but is not a spam -
ham@access.ironport.com
•
Missed marketing message -
ads@access.ironport.com
•
Message marked as a marketing message, but is not a marketing message -
not_ads@access.ironport.com
•
Missed phishing message -
phish@access.ironport.com
You can achieve best results if you use one of the following email programs to forward the message:
•
Apple Mail
•
Microsoft Outlook for Mac
•
Microsoft Outlook Web App
•
Mozilla Thunderbird
Caution
If you are using Microsoft Outlook 2010, 2013, or 2016 for Microsoft Windows, you must use the Cisco
Email Security Plug-In or the Microsoft Outlook Web App to report incorrectly classified messages. This
is because Outlook for Windows may not forward the message with the required headers intact. Also,
use the mobile platforms only if you can forward the original message as an attachment.
Email Security Plug-In or the Microsoft Outlook Web App to report incorrectly classified messages. This
is because Outlook for Windows may not forward the message with the required headers intact. Also,
use the mobile platforms only if you can forward the original message as an attachment.
How to Track Your Submissions
After your receive an email notification with the submission details, you can view and track your
submission on Cisco Email Submission and Tracking Portal.
submission on Cisco Email Submission and Tracking Portal.
Procedure
Step 1
Log in to Cisco SecurityHub (
) using your Cisco credentials.
Step 2
Click Email Submission and Tracking.
Step 3
On Email Submission and Tracking Portal, click Submissions.
Step 4
Use the filters (Time Duration, Submission ID, Subject, Submitter, and Status) to find your submission.