Cisco Cisco NAC Appliance 4.9.5 Release Notes
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Release Notes for Cisco NAC Appliance, Version 4.9(5)
Troubleshooting
Known Issue with CDL Timer
The change of VLAN configuration on CDL timer expiry is not supported for wireless users.
Known Issue While Upgrading to Mac OS X Agent
When you try to upgrade Mac OS X Agent versions 4.9.0.638 or 4.8.2.594 to the latest Mac OS X
4.9.1.684, there may be issues.
4.9.1.684, there may be issues.
You can try the following workarounds:
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Manually remove CCAAgent.pkg from /var/folders/<temporary directory>. This temporary
directory may differ for the client machines. You can find the exact path as follows:
directory may differ for the client machines. You can find the exact path as follows:
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Run Terminal
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Enter the following command
set | grep TMPDIR
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Reboot the client machine.
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Connect to the web login page and install the Agent from there, if available.
Known Issue While Downloading NAC Agent and Web Agent
While downloading the NAC Agent 4.9.2.8 and Web Agent 4.9.2.6 on Windows XP clients, you may not
be able to download the Agents properly. The browser might show the status as “Undefined” and might
fail to launch the ActiveX or Java Applet.
be able to download the Agents properly. The browser might show the status as “Undefined” and might
fail to launch the ActiveX or Java Applet.
The issue happens due to Windows XP root certificate. You can download the rootsupd.exe file and run
it on the client machine. This updates the XP root certificate and allows you to install ActiveX controls.
it on the client machine. This updates the XP root certificate and allows you to install ActiveX controls.
You can download rootsupd.exe from the following website:
Troubleshooting
This section provides troubleshooting information for the following topics:
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