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Challenge 
Established in 1991, Epic Games is a gaming company with an additional capability. 
It produces best-selling video game titles including the billion-dollar Gears of War 
franchise for Xbox 360 and the award-winning Infinity Blade series for the iPad, 
iPod touch, and iPhone. The foundation of Epic’s business, however, is a game 
development platform that the company builds called the Unreal Engine, which is 
used by thousands of game developers worldwide. 
Since launching the Gears of War franchise, Epic’s year-to-year growth exceeded 
all expectations. With resources stretched to the limit, no one had time to design 
an IT architecture flexible and scalable enough to keep up with this growth. “When 
I arrived in 2009,” says Mark Nilsson, director of IT at Epic Games, “I found a 
hodgepodge of band-aids on top of band-aids, and the chaos that results from 
throwing servers at problems without an overall strategy in mind.” 
Nilsson’s challenge was exacerbated by the fact that the stakes for Epic were 
so high. Game developers are passionate about what they do, and are famous 
for pushing technology to the limits, and having extremely high expectations of 
vendors. “We provide engine code for gaming companies all over the world,” says 
Nilsson. “They have no tolerance for delays or errors. When they need to access 
our servers to download patches and updates, they need to do it on their terms, on 
demand, in real time. Otherwise, their development cycles suffer, ship dates slip, 
and they lose money.”
Epic itself needs a high-performance data center and network for development of its 
own titles. Advances in the technology required to create a wildly popular game such as 
Gears of War 3 made it important to revamp the network infrastructure from a 1-gigabit 
to 10-gigabit Ethernet framework and redesign the server farm used to compile code. 
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Executive Summary
Customer Name:
 Epic Games
Industry:
 Gaming
Location:
 Cary, North Carolina
Number of Employees:
 255
 
Challenge:
• Scale IT infrastructure to support 
accelerating growth, with minimal impact 
to business
• Build environment robust enough to satisfy 
extremely demanding users / customers
• Keep IT costs contained by finding platform 
that could be centrally managed with 
limited staff
Solution:
• Refresh hardware from one- and two-rack 
physical servers to virtualized blades
• Cisco Unified Computing System (UCS) 
offers maximum flexibility and ability to 
manage both blade and rack-mount 
servers from one central management 
console
• Cisco Nexus 5000 and 2000 Series 
Switches update network to 10GbE to 
enhance performance
 
Results:
• Reduced time to provision  new servers 
from two to three days to minutes, 
improving operational efficiency
• Managed to keep staffing levels down, 
while doubling size of hardware 
infrastructure
• Decreased operational costs, including 
power and cooling, as well as time to bring 
new apps to market
Customer Case Study
Gaming Company Virtualizes for 
‘World’s Most Demanding Users’