Cisco Cisco MGX 8220 Edge Concentrator White Paper

Introduction
 General Information for All Platforms
      Ship−to Information
      Software and Firmware Requirements
      Reason for Requesting an RMA
      Troubleshooting Steps Performed
      Access Information
 Command Output Examples from IGX/BPX Platforms
      Output Examples for the dspcderrs and dspcderrs slot−num Commands
      Output Example for the dspalms Command
      Output Examples for the dspswlog and dspswlog slot−num Commands
      Use the dsplog Command
      Output Example for the dspcd slot−num Command
 Command Output Examples from MGX Platforms
      Output Example for the dspcds and dspcd Commands
      Output Example for the version Command
      Output Example for the dsplog −sl slot−num Command
      Output Example for the dsperr Command
 Related Information

It is important to provide the required information to a Cisco Technical Support engineer when you request a
return materials authorization (RMA) for an IGX, BPX, or MGX product, which ensures an efficient and
complete RMA process. You do not need to wait for the Technical Support engineer to contact you. You can
update your Technical Support case with the appropriate information.

This section describes the required platform−independent information you must supply to efficiently complete
your RMA.

Update the case or the Technical Support engineer with this information:

Ship−to address

• 

Site contact name

• 

Site contact phone number

• 

You can indicate a specific firmware and/or software, if needed; however, be aware of these considerations:

You can download software and firmware the Cisco Web site and parts can be upgraded/downgraded
on the Cisco Web site.

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