Cisco Cisco Nexus 1000V Switch Troubleshooting Guide

Contents

Introduction

Overview of the Troubleshooting Process

Overview of Best Practices

Troubleshooting Scenarios:

Scenario 1: VSUM Icon Missing in Web Client

Scenario 2: Only Current Firmware Version listed

Scenario 3: Hosts show up under No Upgrade Needed Hosts

Scenario 4: Unable to Upgrade VSM

Scenario 5: Error "fault.com.cisco.n1kv.internalerror.summary"

Introduction

Cisco VSUM is a virtual appliance that is registered as a plug-in to the VMware vCenter Server.
The Cisco VSUM GUI is an integral part of the VMware vSphere Web Client; it can only be
accessed by logging into the VMware vSphere Web Client.Cisco VSUM simplifies the installation
and configuration of the Cisco Nexus 1000V and the Cisco AVS.

Cisco VSUM lets you do the following:

Cisco Nexus 1000V for VMware vSphere

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Install the Cisco Nexus 1000V switch.

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Migrate the VMware vSwitch and VMware vSphere Distributed Switch (VDS) to the Cisco
Nexus 1000V.

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Monitor the Cisco Nexus 1000V.

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Upgrade the Cisco Nexus 1000V and add hosts from an earlier version to the latest version.

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Install the Cisco Nexus 1000V license.

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View the health of the virtual machines in your data center using the Dashboard - Cisco Nexus
1000V.

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Upgrade from an earlier release to Cisco VSUM 2.0.

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Overview of the Troubleshooting Process

Gather information that defines the specific symptoms.

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Identify all potential problems that could be causing the symptoms.

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Systematically eliminate each potential problem (from most likely to least likely) until the
symptoms disappear.

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Overview of Best Practices

Best practices are the recommended steps you should take to ensure the proper operation of your
network. We recommend the following best practices for most networks:

Maintain a consistent Cisco Virtual Switch Update Manager release across all network

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