Cisco Cisco AMP Threat Grid 5500 Appliance Installation Guide
Cisco AMP Threat Grid Appliance Administrator's Guide
ADMINISTRATION
ADMINISTRATION
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Figure 7 - OpAdmin Start a Live Support Session
Support Servers
Establishing a support session requires that the TG appliance reach the following servers:
•
support-snapshots.threatgrid.com
•
rash.threatgrid.com
Both servers should be allowed by the firewall during an active support session.
Support Snapshots
A support snapshot is basically a snapshot of the running system, which contains logs, ps output, etc., to help
Support staff troubleshoot any issues.
Support staff troubleshoot any issues.
1.
From the Support menu, select Support Snapshots.
2.
Take the snapshot.
3.
Once you take the snapshot you can either download it yourself as .tar .gz, or you can press Submit, which
will automatically upload the snapshot to the Threat Grid snapshot server.
will automatically upload the snapshot to the Threat Grid snapshot server.