Cisco Cisco Intelligent Automation for SAP 3.0 User Guide
2-5
Cisco TEO—Process Automation Guide for Incident Analysis for SAP
OL-24785-01
Chapter 2 Understanding the Automation Pack Content
Viewing Automation Pack Content and Dependencies
Incident Analysis for SAP Processes
The following table contains the processes that are imported by the Incident Analysis for SAP
automation pack.
automation pack.
Process Name
Description
ABAP ShortDumps Last 1 hour - DB2
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP ShortDumps Last 1 hour - DB2
Mainframe
Mainframe
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP ShortDumps Last 1 hour - Oracle
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP ShortDumps Last 1 hour - SQL
Server
Server
Detects the number of shortdumps occuring in the last one
hour.
hour.
ABAP Terminations (ShortDumps)
Detects when an ABAP program terminates abnormally.
Active Work Processes
Collects number of active work processes.
Aging Exclusive Transaction Lock
(Oracle)
(Oracle)
Detects and analyzes the cause of exclusive database locks.
This process examines the system work processes to
identify the process holding the lock.
This process examines the system work processes to
identify the process holding the lock.
APO LiveCache Properties
This process periodically gathers the configuration
attributes of LiveCache APO systems such as current state,
last restart, data and log space.
attributes of LiveCache APO systems such as current state,
last restart, data and log space.
Application Server Properties
This process periodically gathers the system configuration
attributes of SAP servers (instances) such as Kernel
version, OS, host name, and number of work processes.
attributes of SAP servers (instances) such as Kernel
version, OS, host name, and number of work processes.
Applications System Log Messages
Detects all messages in the SAP system log that generate
alerts relevant to applications.
alerts relevant to applications.
Background Job Duration Monitor
Every hour the process 'Background Job Duration Monitor'
compares running background jobs against thresholds
defined in the global variable 'Background Job Maximum
Duration' to determine which background jobs are running
longer than expected. A threshold may be defined for each
background job to monitor.
compares running background jobs against thresholds
defined in the global variable 'Background Job Maximum
Duration' to determine which background jobs are running
longer than expected. A threshold may be defined for each
background job to monitor.
Background Job Schedule Monitor
Compares SM37 results with global variable 'Background
Job Schedule Monitor' to determine if background jobs
started and ended in the time boundaries defined in the
variable.
Job Schedule Monitor' to determine if background jobs
started and ended in the time boundaries defined in the
variable.
Background Processing Errors
Scans the job log for defined error messages to determine
why a job aborted. The process will only analyze jobs
defined in the global variable 'Background Jobs Aborted -
List of Jobs'. The process is triggered by a CCMS alert
when a job aborts.
why a job aborted. The process will only analyze jobs
defined in the global variable 'Background Jobs Aborted -
List of Jobs'. The process is triggered by a CCMS alert
when a job aborts.
Background Processing Server Metrics
Collects background processing performance metrics of
each application server.
each application server.
Background Processing System Metrics
Collects performance metrics of the system-wide
background processing system.
background processing system.