Cisco Cisco Intelligent Automation for SAP 3.0 User Guide

Cisco TEO automation pack files are a collection of Tidal Enterprise Orchestrator (TEO) processes 
(workflows) authored by subject matter experts that work out-of-the-box to automate best practices for 
a particular technology. The automation pack files also include configuration objects that are used in the 
processes, such as variables, categories, target groups and knowledge base articles.

The Cisco TEO Automation Pack for Incident Analysis for SAP contains the content used to automate 
best practices for identifying and analyzing availability and performance problems within your SAP 
environment. TEO provides event correlation and root cause analysis capabilities, and intelligently 
manages the flood of incoming incidents by analyzing them in the context of the other incidents, events 
and metrics. When critical problems are detected, you are notified with a thorough description of the 
problem and recommendations for resolving it using language approproate for both administrators and 
operators.

This guide is intended to provide information on importing and using the Incident Analysis for SAP 
automation pack in TEO. 

This guide includes the following sections:

Chapter 1

Provides instructions for installing the automation 
packs during or after the initial installation of 
TEO.

Chapter 2

Provides information on the content included in 
the automation pack.

Chapter 3

Provides information on configuring the objects in 
TEO that are referenced by the content in the 
automation pack—runtime users, targets, task 
rules, extended target properties, and global 
variables.

Chapter 4

Provides information on using and managing the 
SAP processes.