Cisco Cisco Virtual Managed Services 1.02 Troubleshooting Guide
1. Introduction
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1.2 Introduction to vMS Operations and Troubleshooting
Introduction
Networking today is a lot like the phone operators of the past. Back then, when a customer wanted to make a
call, an operator was necessary to patch through the call connection to the other end to complete the call.
This process was slow and often prone to errors by the operator. Imagine rooms full of people patching
through calls all day long. This was very tedious work indeed. Why did all of those operators disappear? Long
story short, the automated phone switch was invented. The phone switch automated the call connections,
revolutionizing the telephone industry.
call, an operator was necessary to patch through the call connection to the other end to complete the call.
This process was slow and often prone to errors by the operator. Imagine rooms full of people patching
through calls all day long. This was very tedious work indeed. Why did all of those operators disappear? Long
story short, the automated phone switch was invented. The phone switch automated the call connections,
revolutionizing the telephone industry.
Hold that thought, and now think about how ordering and delivering networking services happen today. This
is a very long, drawn-out process for both the end customer and the Service Provider. A customer submits a
purchase order to the Service Provider for a new service. That purchase order is routed to the billing
department for set up of a new account. The account team submits an order to the engineering team to
design the new service. The engineering team sends over the design to the network operations team to
is a very long, drawn-out process for both the end customer and the Service Provider. A customer submits a
purchase order to the Service Provider for a new service. That purchase order is routed to the billing
department for set up of a new account. The account team submits an order to the engineering team to
design the new service. The engineering team sends over the design to the network operations team to