Cisco Cisco Prime Cable Provisioning 5.1 Information Guide
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 5 of 5
Q. When can I purchase Cisco Prime Product Assured Software Subscription?
A. Customers have up to 90 days from the time of a Cisco Prime product order to purchase Cisco Prime Product
Assured Software Subscription for the products included in the order. Customers have up to 30 days after the
term expiration date to renew coverage on an existing Cisco Prime Product Assured Software Subscription,
as long as the original order was not set up as “mandatory attach”, using the renewal product ID. It is possible
to align cotermination with Cisco Prime ESW contracts as well as to add users and coverage to an existing
software subscription term.
For customers who do elect to purchase Cisco Prime Product Assured Software Subscription, they must
purchase it for all managed devices.
Q. Now that Cisco Prime ESW is available, will Cisco SMARTnet
®
support, Cisco SAS, and Cisco SASU also
remain as service options?
A. ESW is a service offering for select Cisco Prime products that have Cisco Prime Product Assured Software
Subscription available and replaces Cisco SAS. SAS and SASU remain available for all other products. Cisco
SMARTnet is for hardware support and is available for all hardware products.
Q. Are Cisco Prime Product Assured Software Subscription and ESW available only in the United States and
Canada or are they available worldwide?
A. They are available globally.
Q. Where can I find more information about Cisco Prime Product Assured Software Subscription?
A. More information may be found in the Cisco Prime Product Assured Software Service Q&A document.
Printed in USA
C67-729728-00 10/13