Cisco Cisco Broadband Access Center for Cable 2.7 Release Notes

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

To ensure that all service requests are reported in a standard format, Cisco has 
established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources around 
the clock to resolve the situation. 

Severity 2 (S2)—Operation of an existing network is severely degraded, or 
significant aspects of your business operations are negatively affected by 
inadequate performance of Cisco products. You and Cisco will commit full-time 
resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most 
business operations remain functional. You and Cisco will commit resources 
during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your 
business operations.