Cisco Cisco Broadband Access Center for Cable 4.0

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Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a 
starting point for all technical assistance. Customers and partners can obtain online documentation, 
troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users 
have complete access to the technical support resources on the Cisco TAC website, including TAC tools 
and utilities. 

Cisco.com offers a suite of interactive, networked services that let you access Cisco information,

 

networking solutions, services, programs, and resources at any time, from anywhere in the world. 

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity 

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, 
technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC 
Escalation Center. The avenue of support that you choose depends on the priority of the problem and the 
conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, 
product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably 
impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects 
of business operations. No workaround is available.