Cisco Cisco Broadband Access Center for Cable 4.2

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations 
will occur if service is not restored quickly. No workaround is available.

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The 
site provides around-the-clock access to online tools, knowledge bases, and software. To access the 
Cisco TAC website, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to 
the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website 
require a Cisco.com login ID and password. If you have a valid service contract but do not have a login 
ID or password, go to this URL to register:

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco 
TAC website, you can open a case online at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC 
website so that you can describe the situation in your own words and attach any necessary files.

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These 
classifications are assigned when severe network degradation significantly impacts business operations. 
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer 
automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations

 

center to determine the level of Cisco support 

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network 
Supported Accounts (NSA). When you call the center, please have available your service agreement 
number and your product serial number.

Information about Cisco products, technologies, and network solutions is available from various online 
and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as 
ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new 
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking 
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL: