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Cisco CiscoWorks LAN Management Solution 4.0 Data Sheet

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© 2012-2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
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Service and Support 
Services from Cisco and Our Partners 
Realize the full business value of your technology investments with smart, personalized services from Cisco and 
our partners. Backed by deep networking expertise and a broad ecosystem of partners, Cisco Services help enable 
you to successfully plan, build, and run your network as a powerful business platform. Whether you are looking to 
quickly seize new opportunities to meet rising customer expectations, improve operational efficiency to lower costs, 
mitigate risk, or accelerate growth, we have a service that can help you. 
Technical Service Options 
The Cisco Prime Infrastructure software products come with the Cisco 90-day software warranty. Purchasing a 
Cisco Application Support plus Upgrades (SASU) service provides benefits not available with warranty including 
access to maintenance releases, minor and major upgrades, online resources, and Technical Assistance Center 
support services. 
The Cisco Prime physical appliance option comes with a Cisco 90-day hardware warranty. Adding a contract for a 
technical service offering, such as Cisco SMARTnet
®
 Service, to your device coverage provides access to the 
Cisco Technical Assistance Center (TAC) and can provide a variety of hardware replacement options to meet 
critical business needs, updates for licensed operating system software, and registered access to the extensive 
Cisco.com knowledge base and support tools. 
For more information about Cisco warranties, go to 
. 
For information about Cisco Technical Services, go to 
. 
Existing LMS customers with Cisco Software Application Support (SAS) are encouraged to renew on the new 
Cisco Software Application Support plus Upgrades (SASU) offering provided by Cisco Prime Infrastructure. 
For More Information 
For more information about Cisco Prime Infrastructure and Cisco Prime LAN Management Solution, visit 
, contact your local Cisco account representative, or send an email to 
the product marketing group at 
. 
 
 
 
 
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C78-697479-01  09/14