Cisco Cisco Prime Provisioning 6.3 Troubleshooting Guide
Prime Collaboration Provisioning Does Not Display
Products Under Subscribers After Synchronization
Products Under Subscribers After Synchronization
Document ID: 116698
Contributed by Christos Georgiadis, Cisco TAC Engineer.
Oct 29, 2013
Oct 29, 2013
Contents
Introduction
Background Information
Problem
Solution
Scenario 1
Scenario 2
Related Information
Background Information
Problem
Solution
Scenario 1
Scenario 2
Related Information
Introduction
This document describes the problem encountered where products are not listed under subscribers as expected
in Cisco Prime Collaboration Provisioning after domain synchronization occurs, and offers solutions to the
problem.
in Cisco Prime Collaboration Provisioning after domain synchronization occurs, and offers solutions to the
problem.
Background Information
The Cisco Prime Collaboration Provisioning Server is used in order to import products (phones, lines,
Extension Mobility (EM) profiles) and infrastructure objects (route patterns, translation patterns) into its
database from the processors (Cisco Unified Communications Manager (CUCM), Cisco Unity Connection).
Extension Mobility (EM) profiles) and infrastructure objects (route patterns, translation patterns) into its
database from the processors (Cisco Unified Communications Manager (CUCM), Cisco Unity Connection).
Service areas are created in Cisco Prime Collaboration Provisioning for these reasons:
In order to categorize the imported products
•
In order to prepopulate several product fields during an order
•
This document focuses on the former scenario.
Problem
Sometimes after the domain synchronization ends successfully, the administrator notices that several products
(phones, lines, extension mobility profiles, for example) are not displayed under the expected subscribers.
(phones, lines, extension mobility profiles, for example) are not displayed under the expected subscribers.
As this example shows, when you navigate to the CUCM Administration pages > User Management > End
User, the user has only one device associated, where there should be many:
User, the user has only one device associated, where there should be many: