Cisco Cisco Prime Fulfillment 6.2 Data Sheet

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Data Sheet

Cisco Prime Order Fulfillment

The Challenge

In today’s increasingly competitive market and rapidly changing technological landscape, maximizing business
efficiency and agility is crucial to service providers’ long-term success. In the service fulfillment space, this means

having the ability to quickly and efficiently design and fulfill new and innovative services. It is no longer sufficient

merely to meet customer expectations - it is now necessary to exceed them.

This is not very straightforward in today

’s complex multivendor and multitechnology environment; service providers

must assign and prioritize work queues across disparate organizations and disjointed supply chains and then have

to manage real-time dependencies and rollback scenarios. Service providers must also control and manage the

associated inventory - from the physical network resources utilized across multiple domains to the logical services

and subscribers supported by them. The entire process of order fulfillment, from validation of the order to billing for

the service, is intensive and time-consuming.

Service providers need a solution that overcomes these challenges - one that facilitates innovation, agility, and

responsiveness, and the ability rapidly to introduce new or to modify existing services. Having the ability to

efficiently manage the end-to-end fulfillment of orders with better visibility and control over the associated

processes, as well as keeping customers informed along the way, are also crucial.

Cisco Prime Order Fulfillment Product Overview

Cisco Prime

™

Order Fulfillment offers a modular and automated approach for bringing together the people,

processes, and products required to accelerate the discovery, assembly, launch, and orchestration of new services

across multiple domains.

Cisco Prime Order Fulfillment utilizes service creation tools to formally define processes and handoffs, and

automates tasks wherever possible. It reviews service orders involved and automates their separation so that

suborders are automatically generated and sent to each of the technology domains involved for processing.

Additionally, services are assembled quickly and efficiently through reusable building blocks from discovered

resource capabilities. The result is a flexible service creation, assembly, and delivery model that efficiently

coordinates and analyzes the end-to-end fulfillment process to increase revenue, reduce operating expenses, and

improve customer satisfaction.

Established on a standards-based, catalog-driven service delivery model, Cisco Prime Order Fulfillment

accelerates the design and fulfillment of services. Services are composed of components available from multiple
suppliers and provided “on demand” and “at scale” in a multitenant, elastic environment.

●

Design: Provides entire lifecycle management of technical service products that utilize the full value of the
underlying multitechnology, multivendor network. Using the TM Forum’s Product and Service Assembly

(PSA) standard (TMF287), the solution discovers and catalogs resource-facing capabilities from

participating technology domains, assembles them into viable product bundles, and exposes these products

to customer-facing ordering systems.