Cisco Cisco Evolved Programmable Network Manager 1.2 Developer's Guide
[Type text]
Cisco EPN Manager OSS Integration Guide for MTOSI
124
6 Troubleshooting
The following table provides some issues you might encounter when setting up the OSS integration layer,
along with steps to troubleshoot each issue.
along with steps to troubleshoot each issue.
Problem
Description
Indication
Probable Cause
Troubleshooting Procedure
Web Services
Security
Exception
Security
Exception
Web Service call to any of the
Interfaces throws a WS
Security exception with
authentication failure
message.
Interfaces throws a WS
Security exception with
authentication failure
message.
The user
ID/password
provided for the web
service call might not
be correct.
ID/password
provided for the web
service call might not
be correct.
Use a proper User ID/password
for the web services call.
for the web services call.
getManagedEle
ment returns a
SOAP
Exception
ment returns a
SOAP
Exception
A call to getManagedElement
returns a Web Services
exception stating that the
device is not in up-state
though it is actually up.
returns a Web Services
exception stating that the
device is not in up-state
though it is actually up.
The device name
specified in request is
incorrect.
specified in request is
incorrect.
Cross-check the device name in
getManagedElements response
and check if device is in up
state.
getManagedElements response
and check if device is in up
state.