Cisco Cisco Prime Central 1.5.2 Installation Guide
C H A P T E R
5-1
Cisco Prime Central RHEL Operating System Upgrade Guide
5
Troubleshooting
Troubleshooting OS Upgrade
Problem
fmctl status not coming up after inline upgrade.
Solution
Object server might have corrupted during inline upgrade procedure. Restore the Object Server
Database from the backup taken before inline upgrade by following the steps:
su
- primeusr
fmctl stop
cp -rf ~/NCOMS/ $NCHOME/omnibus/db/NCOMS
chown primeusr:ncoadmin -R
$NCHOME/omnibus/db/NCOMS
fmctl start
Problem
Could not launch Alarm reports after inline upgrade.
Solution
TCR Database might have corrupted during inline upgrade procedure. Restore the TCR
Database from the backup, which is taken before inline upgrade, by performing the below steps:
su - primeusr
fmctl stop
mv $NCHOME/tipv2Components/TCRComponent/cognos/contentstore/cm
$NCHOME/tipv2Components/TCRComponent/cognos/contentstore/old_cm
mv $NCHOME/tipv2Components/TCRComponent/cognos/contentstore/old_cm ~/
cp -rf ~/contentstore/cm $NCHOME/tipv2Components/TCRComponent/cognos/contentstore/
Change ownership to the directory
Ex: chown primeusr:ncoadmin -R
$NCHOME/tipv2Components/TCRComponent/cognos/contentstore/cm
fmctl start
Problem
database_export_import.sh execution failed during export or import operations.
Solution
Check the logs in below locations:
/tmp/upgrade_logs/*.log
ORACLE_BASE_directory/IMPORT_directory/*.log
To re-run the script again, you must use different name for the import or export folder name parameter
(or) you have to delete the already existing logical and physical directories with the old name.
(or) you have to delete the already existing logical and physical directories with the old name.