Cisco Cisco License Manager SDK Information Guide

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Q. Is it safe to add my Cisco.com username and password in Cisco License Manager?

A. Yes, Cisco License Manager uses HTTPS to securely interact with the Cisco.com license server. The

username and passwords are always transferred in encrypted form for Cisco.com transactions.

Q. I have already obtained licenses from the Cisco.com license server; can Cisco License Manager deploy

them?

A. Yes, you need to import these licenses in Cisco License Manager, and then they can be deployed to network

devices. Please see the Cisco License Manager User Guide at

http://www.cisco.com/en/US/products/ps7138/products_user_guide_list.html

Q. I have added my PAKs in Cisco License Manager; can I still use Cisco.com for license fulfillment?

A. Yes, if you have not obtained licenses for those PAKs, you can still manually use Cisco.com to obtain

licenses for them. However, Cisco License Manager does this for you automatically and also deploys the

licenses to network devices using a wizard-based GUI.

Please note that in this case, Cisco License Manager will have no knowledge regarding the usage of the PAK,

and if you try to obtain licenses using the same PAK later on through Cisco License Manager, the request

may fail if you have used all the available licenses in that PAK.

Q. Can Cisco License Manager automatically download and import PAKs as well?

A. You must manually add PAKs received from Cisco to Cisco License Manager. Once the PAKs are added,

Cisco License Manager can automatically download detailed feature SKU information associated with the

PAKs and then can obtain licenses for those SKUs.

Q. I have an isolated network and do not have Internet connectivity; can I still use Cisco License Manager?

A. Cisco License Manager resides at the customer premises and needs Internet connectivity to Cisco.com for

many of its features. For isolated networks, Cisco License Manager supports two-stage license deployment,

where you can move Cisco License Manager to a network domain with Internet connectivity and obtain and

save licenses to its database by securely communicating to the license server at Cisco.com. Cisco License

Manager can then be moved back to the original isolated network domain to deploy the previously obtained

licenses to network devices. In addition, Cisco License Manager supports Cisco.com connectivity through

proxy servers. Please see the Deploying Cisco License Manager in Isolated Networks white paper located at

http://www.cisco.com/go/clm

for more approaches to securely handle this scenario.

Q. I am concerned about my privacy; does Cisco License Manager periodically send my network information

to Cisco?

A. Cisco License Manager communicates to Cisco.com only when you initiate Download PAK Info, Obtain

License, and Resend License operations. It does not send any customer network information to Cisco.com

except the unique device identifier (UDI), which is required for obtaining licenses.

Q. How long will the Return Materials Authorization (RMA) discrepancy report take to generate?

A. Cisco License Manager contacts the license server at Cisco.com to obtain the RMA history for all managed

devices, and typically it can process approximately 10 devices per minute. The exact time depends on many

factors such as WAN bandwidth, server load, etc.

Q. I have not installed or configured my device yet and it is offline; can I still obtain licenses for it? What if my

device is offline?

A. Yes, Cisco License Manager can obtain licenses even for predeployed or offline devices if you add them to

Cisco License Manager using their UDIs instead of their IP addresses.