Cisco Cisco Process Orchestrator 2.X User Guide

The Tidal Enterprise Orchestrator Diagnostic Utility is used to collect various information about the 
server environment, installation, as well as any errors or exceptions. The information is compiled into a 
zip file and saved according to the user preference. The user can then send the information to Tidal 
Software Technical Support to help diagnose the problem with the TEO installation.

The following data is collected by the Utility:

Diagnostic logs written by the Tidal Enterprise Orchestrator Service, console and other components 
(*.log files)

Information about the computer: including memory, processors, OS versions, installed hotfixes and 
applications (ComputerInfo.txt)

Information about files installed in the TEO installation folder (FileInfo.txt)

Snapshots of the Windows Event logs (Application, System, as well as TEO-specific logs) (.evt 
files)

Snapshots of the TEO registry key (.reg files)

TEO component configuration files (.config files)

The log folders also contain files with information about the computer, including memory, processors, 
OS versions, installed OS hotfixes and applications. 

To generate diagnostic logs:

Choose Start > All Programs > Cisco > Tidal Enterprise Orchestrator > Diagnostic Utility.

The Tidal Enterprise Orchestrator Diagnostic Utility Wizard displays.