Cisco Cisco Intelligent Automation for SAP 2.1 User Guide

The copy option is used when the user wants to leverage an existing task rule to define a new task rule 
using existing properties. 

On the Definitions—Task Rules view, select the appropriate task rule, right-click and choose Copy.

On the Results pane, right-click and choose Paste.

A copy of the defined task rule is pasted onto the Results pane.

To rename the copied task rule or other properties, right-click and choose Properties.

Modify the task rule name, as appropriate, and click OK to close the dialog box.

The task rules are executed according to the order they are listed on the Definitions—Task Rules view. 
You should sort the task rules based on the order in which you want them to execute.

All task rules will execute even if there is more than one task rule assigned for the same condition. For 
example, if you have two assignment rules for the same incident, both rules will be executed in the order 
listed in the Task Rules view.

On the Definitions—Task Rules view, select the task rule and use one of the following methods to move 
it to the desired position in the list:

Drag and drop the task rule into the appropriate position in the list.

On the Actions toolbar, click Move Up or Move Down.

Click the Actions menu and choose Move Up or Move Down.

Right-click and choose Move Up or Move Down.

The list of task rules are sorted according to the selected action. 

Use the Definitions—Task Rules view to delete task rules that are no longer used.

On the Definitions—Task Rules view, select the task rule, right-click and choose Delete.

On the Confirm Delete dialog box, click Yes to confirm the deletion.