Cisco Cisco Intelligent Automation for SAP 2.1 User Guide

Follow the standard SAP procedures for performing an add-on product installation using SAINT.

To verify whether the add-on is on the SAP system, use the SAP menu path System > Status and review 
the software component versions for the Cisco software component add-on/CISCOSM/. 

Alternatively, you can import the ABAP Transport files that ship with the automation pack. Perform the 
following procedure to import the ABAP Transport files into SAP Solution Manager systems.

Navigate to the location where the ABAP Transport data was extracted for the SAP version of the 
systems in your environment. The default location is:

C:\Users\[username]\Documents\Cisco\Tidal Enterprise Orchestrator\Extracted Data\ABAP 
Transports\Solution Manager\Transports\7.1

Copy the files to the following locations on the SAP server:

K files should be copied to usr\sap\trans\cofiles

R files should be copied to usr\sap\trans\data

Log onto the SAP Solution Manager system and run T-code STMS.

Follow SAP procedures for performing the transport.

The SAP Solution Manager Template Settings must be configured to set the Third-Party Connector to 
use SAP IT Process Automation by Cisco for all alerts to be passed to TEO for processing. The SAP 
Solution Manager E2E Response automation pack provides a transport that contains templates that have 
already been configured with the third party connector set for SAP IT Process Automation by Cisco.  

You can import the transport that contains the templates on SAP Solution Manager, and then assign the 
template to the monitoring objects. These templates, once assigned to a monitoring object, will forward 
alerts to the alert queue that is passed to TEO for processing.

Alternatively, if you are using custom templates in your environment, you must manually set the 
third-party connector to SAP IT Process Automation by Cisco so that alerts will be forwarded to TEO 
for processing.