Cisco Cisco Process Orchestrator 3.1 User Guide

Use the following steps to attach a file to a Remedy activity. When attaching a file to a Remedy activity, 
the file path should be a local path accessible on the Process Orchestrator server machine or a network 
share path.

If an attachment is present in the activity, a Windows user must be specified. 

On the appropriate Remedy activity property page, click the Credentials tab to specify the Windows 
runtime user for the remedy activity.

Check the Use the following credentials for Remedy attachments check box, then specify the 
credentials to be used to access the attachment.

To view the properties for the selected runtime user, click the Properties icon. To create a runtime user 
record for the process, click New > [Runtime User].

Click the Remedy activity-specific tab, then click Add.

From the Add properties from the following server drop-down list, select the appropriate server.

Scroll to the property labeled Attachment, or sort by the Data Type Attachment, and click OK.

When attaching multiple files, use the Attachment property labeled by number (for  example,  Attachment 
1, Attachment 2).

In the Attachment field, enter the path to the appropriate file.

Click OK to save the attachment to the Remedy activity property and return to the Remedy object tab.

The Entry display-only tab displays the properties used to add an entry on a Remedy incident.

Form Name—Name of Remedy form containing the entry properties used for selection by the Create 
Remedy Entry activity.

The following columns display the list of properties added to the Create Remedy Entry activity.

Name—Name of the property

ID—ID number of the Remedy property

Label—Label of the property

Data Type—Type of Remedy property

Display

Optional

Read-Only

Required