Cisco Cisco Process Orchestrator 3.1 User Guide
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Cisco Process Orchestrator 3.1 User Guide
Chapter 4 Advanced Process Orchestrator Actions
Collecting Process Orchestrator Diagnostics
Restoring Console Default Settings
The Reset User Preferences button on the Windows and Layout tab restores the Console configuration
to the default value.
to the default value.
If the window position and size, columns and column sizes, and other configurations in the Console have
been modified, this option restores the settings to the Console default settings. The product will
automatically close when you reset user preferences.
been modified, this option restores the settings to the Console default settings. The product will
automatically close when you reset user preferences.
To restore the default Console configuration:
Step 1
Choose Tools > Options, then click the Windows and Layout tab.
Step 2
Under Saved user preferences, click Reset User Preferences, then click OK.
After confirming the action, the Console will close automatically.
Collecting Process Orchestrator Diagnostics
The Cisco Process Orchestrator Diagnostic Utility collects various information about the server
environment, installation, as well as any errors or exceptions. The information is compiled into a zip file
and saved according to the user preference. The user can then send the information to Cisco Process
Orchestrator Technical Support to help diagnose the problem with the Process Orchestrator installation.
environment, installation, as well as any errors or exceptions. The information is compiled into a zip file
and saved according to the user preference. The user can then send the information to Cisco Process
Orchestrator Technical Support to help diagnose the problem with the Process Orchestrator installation.
Note
Run this utility only when directed to do so by Customer Support.
The following data is collected by the Utility:
•
Diagnostic logs written by the Cisco Process Orchestrator Service, console and other components
(*.log files)
(*.log files)
•
Information about the computer: including memory, processors, OS versions, installed hotfixes and
applications (ComputerInfo.txt)
applications (ComputerInfo.txt)
•
Information about files installed in the Process Orchestrator installation folder (FileInfo.txt)
•
Snapshots of the Windows Event logs (Application, System, as well as Process Orchestrator-specific
logs) (.evt files)
logs) (.evt files)
•
Snapshots of the Process Orchestrator registry key (.reg files)
•
Process Orchestrator component configuration files (.config files)
To generate diagnostic logs:
Step 1
Choose Start > All Programs > Cisco > Cisco Process Orchestrator > Diagnostic Utility.
Step 2
To collect diagnostic information:
a.
Click Collect diagnostic information about Cisco Process Orchestrator, then click Next.