Cisco Cisco Process Orchestrator 3.0 User Guide
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Cisco Process Orchestrator User Guide
OL-30196-01
Chapter 5 Managing High Availability and Resiliency
Ensuring Operational Continuity
Process Orchestrator can integrate with IT management or network management tools such as the Cisco
Prime products. Process Orchestrator also provides direct out-of-the box integrations with other
management tools, including:
Prime products. Process Orchestrator also provides direct out-of-the box integrations with other
management tools, including:
•
Microsoft System Center Operations Manager
•
SAP CCMS and Solution Manager
•
Remedy Service Desk
Process Orchestrator also provides numerous features to integrate in a generic manner with other
management systems. For example, the triggered Process Orchestrator process can invoke a web service
or run a script and pass in the incident, so the information can be published to another service assurance
system.
management systems. For example, the triggered Process Orchestrator process can invoke a web service
or run a script and pass in the incident, so the information can be published to another service assurance
system.
Monitoring Processes
Process Orchestrator provides full visibility into the processes running on the system, including the
status of all running processes, which activities have executed, succeeded, failed, and so on.
status of all running processes, which activities have executed, succeeded, failed, and so on.
Use the Operations view to monitor the processes that are scheduled to execute, view processes that are
currently running, and verify that processes have successfully completed. You can also start processes
or interact with human steps in processes called Tasks. For more information about monitoring
processes, see
currently running, and verify that processes have successfully completed. You can also start processes
or interact with human steps in processes called Tasks. For more information about monitoring
processes, see
Managing Events
Process Orchestrator provides IT process records such as alerts and incidents, and uses these records to:
•
Supply incidents and events for external tools it might be monitoring or managing.
•
Manage the Process Orchestrator itself. For example, the Process Orchestrator Core automation
pack performs some self-monitoring of the Process Orchestrator, and can raise an alert or incident
if there is something that requires the Process Orchestrator administrator's attention.
pack performs some self-monitoring of the Process Orchestrator, and can raise an alert or incident
if there is something that requires the Process Orchestrator administrator's attention.
Use the Operations > Auditing > System view to review the list of internal Process Orchestrator events,
including notifications of warnings and errors, and information events about the general functioning of
the system.
including notifications of warnings and errors, and information events about the general functioning of
the system.
Note
Events from all Process Orchestrator servers in a high availability environment appear in this
view.
view.
For more information about managing events, see
Handling Errors, Exceptions, and Diagnostics
Use Windows event logs and Windows performance counters to monitor the Process Orchestrator
platform, either of which can be monitored through Microsoft Windows directly or fed into the service
assurance platform of choice. Because event logs and performance counters are the standard for
monitoring Windows-based applications, most service assurance tools include the ability to monitor
these elements.
platform, either of which can be monitored through Microsoft Windows directly or fed into the service
assurance platform of choice. Because event logs and performance counters are the standard for
monitoring Windows-based applications, most service assurance tools include the ability to monitor
these elements.
•
System event logs