Cisco Cisco Prime Home 2.4 Data Sheet
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Data Sheet
Cisco Prime Home 6.3 Technical Data Sheet
The proliferation of Internet-connected devices and the explosion of video and data
traffic are driving complexity in the home network. Increasing numbers of new devices
need to be installed and provisioned, and multiple devices running multiple
applications often create resource contention within the home. These factors trigger
expensive support calls and truck rolls for the service provider, and automating and
simplifying management of customer premises equipment (CPE) in home networks
has become mission-critical.
traffic are driving complexity in the home network. Increasing numbers of new devices
need to be installed and provisioned, and multiple devices running multiple
applications often create resource contention within the home. These factors trigger
expensive support calls and truck rolls for the service provider, and automating and
simplifying management of customer premises equipment (CPE) in home networks
has become mission-critical.
Product Overview
Cisco Prime
™
Home is a cloud-
based network management platform based on the Broadband Forum’s TR-069
protocol for provisioning and managing in-home devices. The solution discovers detailed information about all
connected devices in the home and provides visibility for service providers through an easy-to-use web portal.
Features and Capabilities
Cisco Prime Home provides visibility into the home network, reduces operational costs, and improves the
subscriber experience. A variety of powerful customer support tools combine to make the home network easier to
set up and support.
●
Automated, remote multidevice management: The TR-069-compliant autoconfiguration server provides
deep operational visibility into a variety of devices in the home and the network behind them. This includes
gateways, set-top boxes, and other CPE. Management capabilities are available on both a single- and
multiple-device basis and include zero-touch provisioning, remote configuration and configuration updates,
software (including firmware) upgrades, monitoring, real-time problem diagnosis, and troubleshooting of
common home networking problems such as Wi-Fi, firewall, and basic broadband connectivity of devices in
the home. Bulk operations allow providers to easily group subscribers and devices for bulk upgrades and
service enablement. And by helping to automate the mass management of home devices, service providers
can lower the cost of deploying and maintaining large numbers of subscriber devices.
●
Actionable information: Cisco Prime Home discovers detailed information about the devices in the home
such as online/offline status, wireless signal strength, and device manufacturer. The solution abstracts this
information into the cloud and extracts the relevant parameters in real time. It then presents the information
to the service provider through an easy-to-use web portal in such a way that the customer service
representative (CSR) is able to effectively and rapidly resolve the problem. This, in turn, reduces support
calls and truck rolls, lowering operating expenses.
●
Highly usable, modular, and customizable human interface: The wide range of Cisco Prime Home
management tools is provided in the form of portlets that are easily added to the web portal, creating a
modular and customizable user interface. Cisco Prime Home also supports a structured problem-solving
approach that guides the customer care representatives through predefined processes.