Cisco Cisco Prime Home 5.2 Getting Started Guide

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At-A-Glance
What Is the Value of Cisco Prime Home?
Cisco Prime™ Home is a server and cloud-based network management platform 
based on the Broadband Forum’s TR-069 suite of protocols to provision and manage 
in-home devices. The solution discovers detailed information about all connected 
devices in the home and provides visibility for service providers through an easy-to-
use web portal. 
What Problems Does It Help Solve?
The proliferation of Internet-connected devices and the explosion of video and data 
traffic are driving complexity in the home network. Increasing numbers of new devices 
need to be installed and provisioned, and multiple devices running multiple applications 
often create resource contention within the home. These factors trigger expensive 
support calls and truck rolls for the service provider, and automating and simplifying 
management of customer premises equipment in home networks has become mission 
critical.
Cisco Prime Home
The TR-069-compliant autoconfiguration server provides management for multiple 
devices, including residential gateways, IP set-top boxes, next-generation converged 
IP set-top boxes, and more. Remote device management capabilities include zero-
touch provisioning, configuration and configuration updates, software upgrades, 
monitoring in-home bandwidth usage, and real-time problem diagnosis and 
troubleshooting of common home networking problems such as Wi-Fi, firewall, and 
basic broadband connectivity of devices in the home.
Cisco Prime Home abstracts detailed device information into the cloud and provides it 
to the service provider through an easy-to-use web portal — rendering the information 
actionable. Configurable threshold-based alerts and workflows triggered by device 
activity help accelerate issue resolution. 
The solution is available for onsite deployment in a service provider network or may be 
hosted by Cisco.
What Are the Benefits of Cisco Prime Home?
Reduced operating expenses with rapid problem diagnosis: Cisco Prime Home 
provides the service provider with the ability to diagnose and resolve in home 
service problems before they affect the subscriber, thereby reducing expensive 
truck rolls and consumer support calls.
Simplified management: Automates the mass management of home devices for 
reduced administrative overhead. In addition, a structured problem-solving approach 
guides customer care representatives through predefined processes
Higher customer satisfaction and lower churn: Provides actionable information for 
the troubleshooting of home network problems
•  Support for better business decisions: Allows proactive analysis and addressing of 
support issues
About Cisco Prime
The Cisco Prime portfolio of IT and service provider management offerings empowers 
organizations to more effectively manage their networks and the services they deliver. 
Built on a service-centered foundation, Cisco Prime supports integrated lifecycle 
management through an intuitive workflow-oriented user experience, providing A-to-Z 
management for evolved programmable networks, mobility, video, cloud, and managed 
services.
For more information about Cisco Prime Home, visit 
, contact your local account representative, or send an email t
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