Cisco Cisco D9859 Advanced Receiver Transcoder Technical References
1
Cisco Systems, Inc.
www.cisco.com
New RMA Process for the Cisco D9859
Advanced Receiver Transcoder Technical
Reference
First Published: February, 2015
Introduction
This document describes the Return To Factory (RTF) process for Return Material Authorization (RMA) requests for the
Cisco D9859 Advanced Receiver Transcoder. The Return For Repair (RFR) process is not offered for the D9859 units.
Cisco D9859 Advanced Receiver Transcoder. The Return For Repair (RFR) process is not offered for the D9859 units.
Audience
This document is intended for all service providers, customers, and channel partners/distributers who are required to
replace the D9859 units using the RMA process.
replace the D9859 units using the RMA process.
D9859 RTF/AHR Return Procedure
The following describes the overall RMA process, including RTF and Advance Hardware Replacement (AHR), for the
D9859 units:
D9859 units:
1.
Open a case with Cisco Video Integrated Product Support (VIPS) at 1-855-605-8390.
2.
If an RMA is required, VIPS determines whether it is an RTF or AHR.
3.
If it is an RTF, you must return the failed unit to the Cisco Service Depot. Cisco will then ship a replacement unit to
you after the failed unit is received. If it is an AHR, Cisco ships a replacement unit to you within 10 business days.
Once you receive the replacement unit, depending on your environment or needs, do the following:
you after the failed unit is received. If it is an AHR, Cisco ships a replacement unit to you within 10 business days.
Once you receive the replacement unit, depending on your environment or needs, do the following:
a.
If the replacement unit is controlled by the PowerVu Network Centre (PNC), contact the broadcaster to request
Secret Serial Number (SSN) information from Cisco. Once Cisco provides the SSN information to the broadcaster,
the broadcaster can authorize the unit.
Secret Serial Number (SSN) information from Cisco. Once Cisco provides the SSN information to the broadcaster,
the broadcaster can authorize the unit.
b.
If the replacement unit requires additional licenses to match the features of the old unit, contact the Global
Licensing Organization (GLO) with the RMA number and the old Master User Address (UA). The old Product
Activation Key (PAK) or sales order number is optional. If no new master UA is provided for the unit, you will
receive a PAK with features to use for future licensing. You can then register that PAK to a unit at any time through
the Cisco SWIFT tool (
Licensing Organization (GLO) with the RMA number and the old Master User Address (UA). The old Product
Activation Key (PAK) or sales order number is optional. If no new master UA is provided for the unit, you will
receive a PAK with features to use for future licensing. You can then register that PAK to a unit at any time through
the Cisco SWIFT tool (
). If you provide the user address of the
replacement unit, you will receive an email from GLO with the new license(s). You can then load the license file
to your D9859 replacement unit.
to your D9859 replacement unit.
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, or call the appropriate technical support phone number for
.