Cisco Headend System Release 2.7

 

72 

78-745238-01 Rev D 

You can configure how long the Services Portal appears on the TV screen before 

disappearing or timing out.  
Timeouts provide a safety net for subscribers who either cannot find the remote 

control to exit the portal or are not sure how to exit the portal using the remote 

control. Timeouts are triggered by a lack of activity. As long as the subscriber is 

performing tasks in Services Portal, Services Portal remains open.  
The Services Portal has two different timeout settings:   

 

Normal Time Out at Power On 

 

Time Out After Activation 

Normal Time Out at Power On 
If the Services Portal launches each time the set-top is powered on, you need to 

define the power-on timeout.  
Consider this example: A subscriber turns on the set-top, the Services Portal 

launches as the power-on service, and the subscriber cannot find the remote to exit 

the portal. How much time should elapse before the Services Portal disappears?  
The default for the power-on timeout is 30 seconds. Once this timeout expires, the 

Services Portal suspends itself. 

Time Out After Activation 
The Time Out After Activation setting applies to all Services Portal configurations. 

Unlike the power-on timeout, this timeout applies when a subscriber launches the 

Services Portal from a key on the remote control.  
For example, assume you set the Time Out After Activation to 20 seconds. If a 

subscriber launches the Services Portal and does not press a key on the remote, the 

Services Portal disappears from the screen after 20 seconds.  

 

In Full Screen mode, the channel the subscriber was tuned to appears in normal 

view.  

 

In Toolbar mode, the translucent portal disappears from the screen.  

The default for this timeout is 15 seconds.