Cisco Cisco Digital Service Access Node (DSAN) 8210 Installation Guide
Chapter 4 Troubleshooting
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Troubleshooting Common Problems
The problems most likely to arise when operating the DAXI fall into the following
categories:
categories:
Unit does not power up at all
Unit powers up but provides no ASI output to DSAN
Unit provides ASI output but a video or audio channel is missing
The information in this chapter may help in identifying and resolving these common
problems. For further assistance if needed, please contact your local customer
support representative. See Customer Support Information (on page 23) for contact
information.
problems. For further assistance if needed, please contact your local customer
support representative. See Customer Support Information (on page 23) for contact
information.
No Power-Up
If the PWR LED is OFF, the DAXI is not receiving the +12 VDC power needed to
operate. Possible causes include:
operate. Possible causes include:
Power supply unplugged from wall outlet
Power supply disconnected from back of DAXI
Blown circuit breaker or fuse affecting wall outlet
Defective +12 VDC power supply
Visually inspect for an unplugged or disconnected power supply and verify that the
wall outlet has AC power by plugging in a lamp or other simple AC appliance.
wall outlet has AC power by plugging in a lamp or other simple AC appliance.
If these steps do not clearly identify the cause of the problem, suspect a defective DC
power supply. Refer the unit to your local customer support center for servicing. See
Customer Support Information (on page 23) for contact information.
power supply. Refer the unit to your local customer support center for servicing. See
Customer Support Information (on page 23) for contact information.
No ASI Output
When power is applied to the DAXI, the PWR LED should come on immediately.
The ASI LED should come on about 100 seconds later, after the DAXI has booted up
and is ready to provide output. The ASI LED will turn on and a transport stream
will be output even if no audio or video input is attached.
The ASI LED should come on about 100 seconds later, after the DAXI has booted up
and is ready to provide output. The ASI LED will turn on and a transport stream
will be output even if no audio or video input is attached.
If the ASI LED remains off, the most likely cause is an internal problem with the
DAXI. Refer the unit to your local customer support center for servicing. See
Customer Support Information (on page 23) for contact information.
DAXI. Refer the unit to your local customer support center for servicing. See
Customer Support Information (on page 23) for contact information.