Cisco Headend System Release 2.7 Design Guide
Troubleshooting Scenarios
4002915 Rev B
81
Cannot Tune to SDV Channels
Description
A subscriber cannot tune to an SDV channel.
Possible Causes
The DHCT is not authorized for the SDV service.
Verify the DHCT has initialized with the SDV server.
The reverse path may be down.
Verify that the mini-carousel is loaded.
Diagnosing the Issue
See the following table to diagnose why the subscriber cannot tune to an SDV
channel.
channel.
Important: The page number for the SDV diagnostic screens may vary, depending
on the set-top model.
on the set-top model.
Access the following
diagnostic screen.
Evaluate the
following field.
What value do I want
to see?
Page 38
–SDV Session Info
CLIENT
Authorized
Yes
—desired value
Note: If No appears, contact
your DNCS administrator to
verify that the DHCT is
authorized for the SDV
package.
your DNCS administrator to
verify that the DHCT is
authorized for the SDV
package.
SDV PROTOCOL
STATISTICS
STATISTICS
InitConfRx
1
—desired value
Note: If value is 0, reboot
the set-top, and then tune to
an SDV channel. If unable to
tune to SDV channel, the
reverse path may be down.
Contact Cisco Services for
assistance.
the set-top, and then tune to
an SDV channel. If unable to
tune to SDV channel, the
reverse path may be down.
Contact Cisco Services for
assistance.
Page 39
–SDV Mini
Carousel
Status
CacheReady
—desired
value