Cisco Headend System Release 2.7 Design Guide
4002915 Rev B
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Introduction
This chapter includes step-by-step flowcharts that help you to
troubleshoot the following four issues that can occur in an SDV
system.
troubleshoot the following four issues that can occur in an SDV
system.
These flow charts do not include all of the possible scenarios that
could be used to correct an issue; however, they do include the most
common methods for correcting an issue.
could be used to correct an issue; however, they do include the most
common methods for correcting an issue.
Important:
Some flowcharts include suggestions to access SARA-related
diagnostic screens specific to SDV. For information about these
screens, go to Accessing SDV Diagnostic Screens (on page 61).
diagnostic screens specific to SDV. For information about these
screens, go to Accessing SDV Diagnostic Screens (on page 61).
Some flowcharts include suggestions to access SARA-related
diagnostic screens for RF and MPEG information, as well as for
various network issues. These diagnostic screens are not included
in this guide. For further information, refer to Understanding
Diagnostic Screens for the Explorer Digital Home Communications
Terminals Application Guide (part number 749244).
diagnostic screens for RF and MPEG information, as well as for
various network issues. These diagnostic screens are not included
in this guide. For further information, refer to Understanding
Diagnostic Screens for the Explorer Digital Home Communications
Terminals Application Guide (part number 749244).
5
Chapter 5
SDV Troubleshooting
Flowcharts
Flowcharts
In This Chapter
Black or Gray Screen Issue ................................................................ 107