Cisco Cisco Digital Service Access Node (DSAN) 8200 Troubleshooting Guide
Resolving Video Output Issues
4032301 Rev A
59
Alarms Related to Video Input
These alarms may have any of the following causes:
Service unavailable
Invalid video resolution
Aux input is invalid
Aux stream is not present
Use the following information to help correct the problem.
Service Unavailable
This alarm is triggered when the decoder failed to decode because of an internal
error. To fix this error, try rebooting the DSAN.
error. To fix this error, try rebooting the DSAN.
Invalid Video Resolution
This alarm is triggered when the video stream has an invalid resolution, such as HD
content, which cannot be supported by the video processor.
content, which cannot be supported by the video processor.
Aux Input Is Invalid
This alarm is triggered when the Aux channel is set up incorrectly (for example, out
of range) in the configuration file.
of range) in the configuration file.
Aux Stream Not Present
This alarm is triggered when one or more output channels are configured with an
Aux input, and the Aux source is not connected to the DSAN port correctly (or not at
all).
Aux input, and the Aux source is not connected to the DSAN port correctly (or not at
all).
To correct the problem, check the cables and connections to the DSAN and repair or
replace as needed. Also be sure that the equipment is connected to the expected Aux
port on DSAN.
replace as needed. Also be sure that the equipment is connected to the expected Aux
port on DSAN.
Alarm Related to Authorization
In the event of a Channel Not Authorized, Conditional Access error, confirm the
following:
following:
The EMM file is loaded on DNCS.
Encrypted sources configured for DSAN output are assigned to a package that is
assigned to the DSAN.
assigned to the DSAN.
The number of packages per service does not exceed 24.
The EMM has not expired.