Cisco Headend System Release 2.7 User Guide
4013430 Rev B
iii
Contents
About This Guide
v
Chapter 1 What's New In Report Writer 4.2?
1
Existing Reports Enhanced ..................................................................................................... 2
New Reports Introduced ........................................................................................................ 3
Chapter 2 Installing Report Writer 4.2 Software
5
Before You Begin ...................................................................................................................... 6
Install the Software .................................................................................................................. 7
Rollback Procedures ................................................................................................................ 8
Chapter 3 Using Report Writer
9
Add Report Writer Users ...................................................................................................... 10
Displaying Reports ................................................................................................................ 11
Customize Reports ................................................................................................................. 12
Chapter 4 Generating Reports
13
Before You Begin .................................................................................................................... 14
Generating DNCS Database Reports .................................................................................. 16
Generating SNMP Poll Reports ........................................................................................... 19
Generating DNCS System Reports ...................................................................................... 22
Chapter 5 Troubleshooting Guidelines and Solutions
23
Report Writer Not Installed Properly ................................................................................. 24
Web Server Not Running ...................................................................................................... 25
Cannot Access the Report Writer URL ............................................................................... 26
No Data or Old Data in the Report ...................................................................................... 27
Runtime Errors ....................................................................................................................... 28
Web Browser Unable to Display Data ................................................................................ 29
SNMP Poll Reports Do Not Regenerate Data .................................................................... 30
General Troubleshooting ...................................................................................................... 32