Cisco Headend System Release 2.7 User Guide
4019781 Rev B
iii
Contents
About This Guide
v
Chapter 1 Maintaining Your SDV System
1
Performance Optimization ..................................................................................................... 2
Determining the Current SDV Software Version ................................................................ 3
Monitoring SDV Server Activity with the Event and Activity Logs ................................ 4
Monitoring DNCS Logs .......................................................................................................... 6
Managing Bandwidth and Service Groups .......................................................................... 8
Chapter 2 Monitoring SDV Alarms
19
SDV Alarms ............................................................................................................................ 20
SDV System Communications Alarms ............................................................................... 21
SDV Server Process Alarms .................................................................................................. 24
SDV Session Alarms .............................................................................................................. 32
SDV Server Capacity Alarms ............................................................................................... 34
SDV Maintenance and Provisioning Alarms ..................................................................... 46
SDV Program Management Alarms ................................................................................... 48
SDV Redundancy Alarms ..................................................................................................... 49
Chapter 3 Understanding Diagnostic Screens
53
Access the Diagnostic Screens .............................................................................................. 54
Identify Information Within Diagnostic Screens ............................................................... 57
Troubleshoot with a Blended Image ................................................................................... 59
Chapter 4 Accessing SDV Diagnostic Screens
61
Switched Digital Video Diagnostic Screen ......................................................................... 62
SDV Mini Carousel Diagnostic Screen ................................................................................ 66
SDV Session Info Diagnostic Screen .................................................................................... 72
Chapter 5 Troubleshooting SDV System Issues
77
Troubleshooting Scenarios ................................................................................................... 78
Chapter 6 Customer Information
85