Cisco Headend System Release 2.7 User Guide
4000308 Rev B
iii
Contents
About This Guide
v
Chapter 1 Maintaining Your SDV System
1
Performance Optimization ..................................................................................................... 2
Monitoring DNCS Logs .......................................................................................................... 4
Managing Bandwidth and Service Groups .......................................................................... 6
Chapter 2 Monitoring SDV Alarms
9
SDV Alarms ............................................................................................................................ 10
SDV System Communications Alarms ............................................................................... 11
SDV Server Process Alarms .................................................................................................. 14
SDV Session Alarms .............................................................................................................. 22
SDV Server Capacity Alarms ............................................................................................... 24
SDV Maintenance and Provisioning Alarms ..................................................................... 36
SDV Program Management Alarms ................................................................................... 38
SDV Redundancy Alarms ..................................................................................................... 39
Chapter 3 Understanding Diagnostic Screens
43
Access the Diagnostic Screens .............................................................................................. 44
Identify Information Within Diagnostic Screens ............................................................... 47
Troubleshoot with a Blended Image ................................................................................... 49
Chapter 4 Accessing SDV Diagnostic Screens
51
SDV Diagnostic Screen .......................................................................................................... 52
SDV Mini Carousel Diagnostic Screen ................................................................................ 56
SDV Session Info Diagnostic Screen .................................................................................... 61
Chapter 5 Troubleshooting SDV System Issues
65
Troubleshooting Scenarios ................................................................................................... 66
Chapter 6 Customer Information
73