Cisco Model D-PCG1000 PowerKEY CAS Gateway Maintenance Manual
Contents
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4019476 Rev B
Chapter 4 General Troubleshooting
23
Macroblocking ........................................................................................................................ 24
Unable to Build Sessions ....................................................................................................... 26
Unable to Download Code ................................................................................................... 28
Device Downloads the Wrong Code (Wrong config file) ................................................ 29
Unable to Build Sessions ....................................................................................................... 26
Unable to Download Code ................................................................................................... 28
Device Downloads the Wrong Code (Wrong config file) ................................................ 29
Checking for Multiple Config Files ........................................................................ 29
Checking the Software Version Associated with the config File ....................... 31
Checking the Software Version Associated with the config File ....................... 31
Network Issues ....................................................................................................................... 32
Chapter 5 Troubleshoot Front Panel Error Messages
33
Runtime Errors on the Front Panel ...................................................................................... 34
PPC860 Errors Following a Reboot ..................................................................................... 35
Data Overflow Errors ............................................................................................................ 36
RPC Error Codes .................................................................................................................... 37
Overflow Buffer Condition ................................................................................................... 38
GQAM GbE Output Does Not Show a Link LED ............................................................. 39
PPC860 Errors Following a Reboot ..................................................................................... 35
Data Overflow Errors ............................................................................................................ 36
RPC Error Codes .................................................................................................................... 37
Overflow Buffer Condition ................................................................................................... 38
GQAM GbE Output Does Not Show a Link LED ............................................................. 39
Introduction ............................................................................................................... 39
Configure Auto Negotiate Setting .......................................................................... 39
Configure Auto Negotiate Setting .......................................................................... 39
Chapter 6 Troubleshoot Front Panel Alarms
43
GoQAM, GQAM, and MQAM Modulator Front Panel LCD Alarm Messages ............ 44
Using the Alarm Troubleshooting Tables ............................................................. 44
ASI Alarms (MQAM only) ...................................................................................... 44
Craft Event Change .................................................................................................. 45
Front Panel Event Change ....................................................................................... 45
Hardware Error ......................................................................................................... 46
Input Alarms ............................................................................................................. 46
OUT Alarms ............................................................................................................... 47
Reset Detected ........................................................................................................... 48
RF Alarms .................................................................................................................. 49
Runtime Error ............................................................................................................ 50
Session Alarms .......................................................................................................... 51
ASI Alarms (MQAM only) ...................................................................................... 44
Craft Event Change .................................................................................................. 45
Front Panel Event Change ....................................................................................... 45
Hardware Error ......................................................................................................... 46
Input Alarms ............................................................................................................. 46
OUT Alarms ............................................................................................................... 47
Reset Detected ........................................................................................................... 48
RF Alarms .................................................................................................................. 49
Runtime Error ............................................................................................................ 50
Session Alarms .......................................................................................................... 51
QAM Modulator Front Panel LCD Alarm Messages ....................................................... 53
Boot Screen Error Conditions ............................................................................................... 58
Boot Screen Error Conditions ............................................................................................... 58
Chapter 7 Customer Information
63
Customer Support .................................................................................................................. 64
If You Have Questions ............................................................................................. 64
Additional Information ............................................................................................ 65
Additional Information ............................................................................................ 65
Return Products for Repair ................................................................................................... 66