Cisco Headend System Release 2.7 User Guide
Chapter 4 Troubleshooting Guidelines and Solutions
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Cannot Access the Report Writer URL
If you are unable to access the Report Writer website from your browser, verify that
you are typing the correct URL.
1 From the DNCS/ISDS Admin window select the DNCS/ISDS tab.
2 From the Utilities tab, click Reports.
3 Select Report Manager. A prompt for the user ID and password appears on the
1 From the DNCS/ISDS Admin window select the DNCS/ISDS tab.
2 From the Utilities tab, click Reports.
3 Select Report Manager. A prompt for the user ID and password appears on the
screen.
4 Does the Prompt window open?
If yes, your browser successfully accessed Report Writer.
If no, type http://[ip_address]:8045 and press Enter. In this command,
[ip_address] represents the DNCS/ISDS server IP address.
5 Did you successfully access the website?
If yes, click Report Manager.
If no, repeat this procedure.
6 Does the Prompt window open?
If yes, your browser successfully accessed Report Writer.
If no, see Report Writer Not Installed Properly (on page 26) to verify that the
correct version of the Report Writer software is installed on your
DNCS/ISDS.