Cisco Headend System Release 2.7 Troubleshooting Guide
Troubleshoot ISDS Configuration and Performance
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Troubleshooting the MMM Server Configuration
Follow these steps to troubleshoot the MMM Server.
Important: Complete this procedure immediately after sending an EAS message
Follow these steps to troubleshoot the MMM Server.
Important: Complete this procedure immediately after sending an EAS message
with audio. The AIFF file will only exist in the directory when you send an EAS
message with audio, and this message is still active. The system removes this file
when the EAS message terminates.
1 Open an xterm window on the ISDS.
2 Type cd /dvs/dncs/tmp and press Enter. The /dvs/dncs/tmp directory becomes
1 Open an xterm window on the ISDS.
2 Type cd /dvs/dncs/tmp and press Enter. The /dvs/dncs/tmp directory becomes
the working directory.
3 To verify that MMMServer files exist in the directory, type ls –l MMMServer.*
and press Enter.
Note: The "l" in ls is a lowercase letter L.
Result: A list of MMMServer files appears. Check the time and date stamps to
Note: The "l" in ls is a lowercase letter L.
Result: A list of MMMServer files appears. Check the time and date stamps to
verify that they are current.
4 Type view MMMServer.[xxx] and press Enter to analyze an individual
MMMServer file. Look for EAC or error messages with the current time and
date.
Note: In this command, [xxx] represents the extension of the file you want to
Note: In this command, [xxx] represents the extension of the file you want to
view.
5 In the xterm window, type cd /dvs/dvsFiles/MMM and press Enter. The
/dvs/dvsFiles/MMM directory becomes the working directory.
6 To verify that there are AIFF files in this directory, type ls -l *.aiff and press
Enter. A list of AIFF files in the /dvs/dvsFiles/MMM directory appears.
Note: The "l" in ls is a lowercase letter L.
Note: The "l" in ls is a lowercase letter L.
7 Check time and date of the AIFF file to verify that it has a current time and date.
Stop and Restart the MMM Server
If you have changed debugging settings, stopped and restarted ("bounced") the
If you have changed debugging settings, stopped and restarted ("bounced") the
ORBIX daemon, or received an MMMServer failure error message, you need to stop
and restart the MMM server.
Stopping the MMM Server
Follow these instructions to stop the MMM Server.
1 On the ISDS Administrative Console Status window, click Control in the ISDS
Follow these instructions to stop the MMM Server.
1 On the ISDS Administrative Console Status window, click Control in the ISDS
section. The DNCS Control window displays.
2 Highlight the MMM Server process.
3 Click the Process menu and select Stop Process. A confirmation window
3 Click the Process menu and select Stop Process. A confirmation window
appears.
4 Click Yes. When the ISDS stops the MMM Server process, it turns the green
status indicator to red.
5 Go to Restarting the MMM Server, next in this document.