Cisco Headend System Release 3.2 Troubleshooting Guide
Troubleshoot ISDS Configuration and Performance
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Troubleshooting the EARServer
Follow these steps to troubleshoot the EARServer.
1 Open an xterm window on the ISDS.
2 Type cd /dvs/dncs/tmp and press Enter. The /dvs/dncs/tmp directory becomes
1 Open an xterm window on the ISDS.
2 Type cd /dvs/dncs/tmp and press Enter. The /dvs/dncs/tmp directory becomes
the working directory.
3 To verify that EARS files exist in the directory, type ls –l EARS.* and press
Enter.
Note: The "l" in ls is a lowercase letter L.
Result: A list of EARS files appears. Check the time and date stamp for the most
Note: The "l" in ls is a lowercase letter L.
Result: A list of EARS files appears. Check the time and date stamp for the most
current time and date.
4 Type view EARS.[xxx] and press Enter to analyze an individual EARS file. Look
for any current EAC messages or error messages.
Note: In this command, [xxx] represents the extension of the file you want to
Note: In this command, [xxx] represents the extension of the file you want to
view.
Troubleshooting Error Messages
The following table provides procedures for troubleshooting EAS error messages.
Error Message
Check and Correct
The following message appears at
the bottom of the Send EAS Message
screen on the ISDS:
MMMServer failure
MMMServer failure
1 Open an xterm window on the ISDS.
2 Type cd /dvs/dncs/tmp and press
2 Type cd /dvs/dncs/tmp and press
Enter. The /dvs/dncs/tmp directory
becomes the working directory.
3 Save the latest EARS and
MMMServer files, or copy these files
to another directory, and then stop
and restart the MMM Server.
Important! If you choose to rename
Important! If you choose to rename
the files, do not use .000 in the file
name extension.
Note: For more information, go to
Stop
and Restart the MMM Server (on page
The following message appears at
the bottom of the Send EAS Message
screen on the ISDS:
Send Message failed. Error occurred
Send Message failed. Error occurred
in accessing the database; Server
will restart in a few minutes.
Call Cisco Services for assistance.