Cisco Model D-PCG1000 PowerKEY CAS Gateway Technical References
OL-29610-01
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Troubleshooting
Troubleshooting
Issue: DNCS Utilities does not work (modDhctCfg, tellDhct, IIH)
- There is a known issue with using DHCT utilities such as tellDhct and
modDhctCfg commands on devices, whose mac addresses do not begin with
"0". Depending on the system release of your DNCS, there is an appropriate
patch. For a SR 4.2 (SAIdncs 4.2.0.31p3) system, the patch required is:
4.2.0.31p9EP8. the 4.3 patch is: 4.3.0.14p5EP35. The 4.3.1 patch is
DNCS_4.3.1.6p7.
"0". Depending on the system release of your DNCS, there is an appropriate
patch. For a SR 4.2 (SAIdncs 4.2.0.31p3) system, the patch required is:
4.2.0.31p9EP8. the 4.3 patch is: 4.3.0.14p5EP35. The 4.3.1 patch is
DNCS_4.3.1.6p7.
- modDhctCfg works with 17 Characters: modDhctCfg –s 12:bf:2001:02:9b does
Not Work
Issue: Boxes will not decrypt video but have a green status and indicate they are
decrypting.
With the HD DTA170 HW Rev 1.1, some boxes were incorrectly built and require
using the 1.0 Type.
If you have run through the detailed instructions and are not able to see video, verify
the following:
1 Point the remote at the DTA and hold the Info button for a few seconds until the
decrypting.
With the HD DTA170 HW Rev 1.1, some boxes were incorrectly built and require
using the 1.0 Type.
If you have run through the detailed instructions and are not able to see video, verify
the following:
1 Point the remote at the DTA and hold the Info button for a few seconds until the
diagnostic screen appears.
2 Scroll down to QPSK Status and press Enter to select.
3 On page 1, verify that the lock status indicates Locked and has selected the
3 On page 1, verify that the lock status indicates Locked and has selected the
correct frequency. If not, see QPSK Lock Issue.
4 If the QPSK has locked to the correct frequency, press CH – to go to page 3 of the
QPSK Status.
5 Verify that the UNConfig Hub ID count is greater than 0x0. If the value is 0x0,
change the box type to 1.1. Save and perform an Instant Hit on the DTA.
Solution:
¾
Settop.res files were provided for both types of boxes and loaded.
¾
Both DTA types should be configured on the DNCS.
¾
On the DHCT screen, change the type from 1.1 to 1.0. Save and hit the box.
Issue: Black Screen or Service Interruption Message.
This problem only affects digital broadcast service from CAQAMs. There is a bug on
the CAQAM which only affect HD DTAs in a PowerKEY environment.
To verify the issue, check to see that encrypted video is not shown on CAQAMs but
is shown on MQAMs or GQAMs.
Contact the TAC to get a CAQAM patch to 2.6.2.
Issue: The DTA is in Brick Mode even though the brick package is applied.
With this issue, the DTA shows the Status in Brick Mode even though the brick
package is applied.
This problem only affects digital broadcast service from CAQAMs. There is a bug on
the CAQAM which only affect HD DTAs in a PowerKEY environment.
To verify the issue, check to see that encrypted video is not shown on CAQAMs but
is shown on MQAMs or GQAMs.
Contact the TAC to get a CAQAM patch to 2.6.2.
Issue: The DTA is in Brick Mode even though the brick package is applied.
With this issue, the DTA shows the Status in Brick Mode even though the brick
package is applied.