Cisco Cisco WebEx Social for Mobile User Guide

Sticky status does not function with devices outside of Cisco WebEx Social. For example, if you make 
a call on a Cisco Unified IP Phone, your availability state that appears in your Cisco WebEx Social 
window is not updated.

When you select the Offline state, other users cannot send you a message nor can you send others a 
message or view anyone else's availability.

Offline state does not affect other clients that are used to sign in to your instant messaging/presence 
platform.

If your System Administrator has set up Cisco WebEx Social to use an external chat client but you have 
not signed in to the chat service, your Cisco WebEx Social availability is set to “Not Available” until you 
start your external chat client. As long as you appear as Not Available, other users know that your are 
signed in to Cisco WebEx Social but that you are not able to receive chat messages.

After the external chat client has been started, your status in Cisco WebEx Social is automatically set to 
“Available” (or whatever status you selected from the external chat client) and other Cisco WebEx Social 
users are able to chat with you using 

This feature is available only if your System Administrator has enabled the integrated chat client.

Cisco WebEx Social provides a configurable audio notification for chat messages. If you enable this 
feature, you hear a sound when you receive a chat message.

To enable audio notification for chat messages, follow these steps:

From your Cisco WebEx Social window, click the Contacts icon 

 at the bottom of the screen.

In the My Contacts window, click the Settings icon 

 and select Call and Conversation Settings.

Click Chat Settings.

Check Enable sound for incoming chats.