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Customer Case Study
1   © 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Herbalife leverages Cisco Unified Data 
Center and network architecture for fast 
communications and data sharing. 
Challenge 
Herbalife Ltd. (NYSE: HLF) is a global nutrition company that sells weight-management, 
nutrition, and personal care products intended to support a healthy lifestyle. Herbalife 
products are sold in more than 85 countries to and through a network of independent 
distributors. Herbalife is experiencing significant growth around the world: in the past 10 
years alone, the company has grown over 270 percent, from 2003 net sales of US$1.1 
billion to $4.1 billion in 2012, and the company expects its growth to continue.  
While the rapid growth is a boon for the company, Herbalife Information Services was 
challenged with keeping up with the demands placed on its data center and network. 
Whether distributors order online, through the Herbalife mobile app, or by contacting a 
call center, the IT infrastructure is a key component of the ordering process. The global 
nature of the business also created a greater need for 24-hour network reliability to provide 
vendors and employees with the tools to serve distributors worldwide.
“Our legacy network wasn’t initially built to handle our incredible growth,” says Jose 
Salgado, IS Director for Herbalife. “We were struggling to resolve issues and update service 
for all of our users. We needed a new solution with greater reliability and speed, but most 
importantly we needed flexibility to keep up with future demands.”
As Herbalife’s legacy switches reached end-of-life, the company decided to upgrade to 
Cisco® Unified Data Center solutions across its data centers for the scalability needed 
for future growth. Building upon the Cisco solution in the data center, Herbalife also 
standardized its IP telephony to Cisco Unified Communications for improved management 
Nutrition Company Upgrades IT Infrastructure 
for Flexibility
•  Customer Name: Herbalife 
International of America, Inc.
•  Industry: Nutrition Retail
•  Location: Los Angeles, California
•  Number of Employees: 7000
Challenge
•  Establish flexible networking 
infrastructure that efficiently scales
•  Improve collaboration and 
communication between employees 
and customers globally
•  Deliver reliable network and agile 
services
Solution
•  Cisco Unified Data Center solutions 
for reliable performance
•  Cisco Unified Communications for 
greater manageability and enhanced 
communications
Results
•  Reduced deployment costs by 40 
percent and WAN circuit costs by 
as much as $1.5 million
•  Managed double the requests and 
services with same IT staff
•  Streamlined data center 
infrastructure to accelerate 
deployment and gain efficiencies
Executive Summary