Cisco DNCS System Release 2.8.1 3.8.1 4.3.1 Design Guide
About This Guide
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About This Guide
Introduction
Providing customer support for any product or technology can be stressful.
Customers want answers NOW! Cisco understands the need for providing quick
and accurate responses to network users, and we strive to provide tools to make this
task easier. The diagnostic screens for the Separable Security CableCARD™ (SSC)
Host Digital Home Communications Terminals (DHCTs) are a quick way that you
can monitor and diagnose performance relative to the system, as well as the Multi-
Stream CableCARD (M-Card™) module.
This guide describes the diagnostics screens included on the following SSC DHCTs:
This guide describes the diagnostics screens included on the following SSC DHCTs:
8300C™ and 8300HDC™ (8300C/HDC) Digital Video Recorders (DVRs)
8240C™ and 8240HDC™ (8240C/HDC) Digital-Only DVRs
4250C™ and 4250HDC™ (4250C/HDC) DHCTs
4240C™ and 4240HDC™ (4240C/HDC) Digital-Only DHCTs
Purpose
After reading this guide, you will be able to use the diagnostic screens to help
identify and evaluate status and M-Card information for SSC DHCTs in your cable
system. The following list includes some of the tasks you can perform using the
diagnostic screens:
Determine the software versions of the Cisco Resident Application (SARA), M-
Card module, and the PowerTV
®
Operating System (OS)
Confirm the tuning mode
Verify encrypted and unencrypted modes
View the Bootloader diagnostic screen to help determine the status of the
Bootloader upgrade
Monitor DVR performance
Determine when the latest interactive program guide (IPG) data was received by
the DHCT
Confirm two-way operation and the success of the power-on self test (POST)
Determine the hardware model and version number of the M-Card module
Determine the MAC address of the M-Card module
Determine the IP address of the M-Card module