Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Troubleshooting the SV-4K and DMP-2K
Media Player

This module includes the following topics:

Before You Begin Troubleshooting the SV-4K and DMP-
2K

Before you begin troubleshooting the SV-4K and DMP-2K, you should follow the

information in these topics:

RMA Process for the SV-4K and DMP-2K

The Return Materials Authorization (RMA) process is covered by the Cisco Solution

Support Service for Cisco StadiumVision.

Before you open a Cisco Solution Support case for the SV-4K and DMP-2K,
complete the following steps:

1. Locate your symptom in the SV-4K and DMP-2K troubleshooting topics and

begin to isolate the problem by following the suggested troubleshooting steps.

2. If you cannot resolve the problem with any of the recommended troubleshooting

steps, open a Cisco Solution Support case to further troubleshoot and coordinate

57 of 80