Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
Other Log Files of Interest
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Web Server Logs
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Proof of Play
Data files can be found in /var/sv/pofp/data/
Files of interest:
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rawData.csv (raw syslog data received from DMP)
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DMP Logs
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Syslog—You can query the DMP syslog from the Management Dashboard.
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MIBs—Found in the DMP Admin Panel; query string.
Escalation Process
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Customers and Partner should have list of current Smart Net contract numbers for
their customers.
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For Severity 1 & 2 issues contact Cisco Technical Support using telephone.
U.S./Canada: 800-553-2447
Numbers for other theaters:
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For Severity 3 & 4 issues/questions contact Cisco Technical Support using online
service request tool:
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When using online tool or calling Technical Support you will need the following
information:
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Contact Number
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Serial Number of item in question
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Ensure your Smart Net contract covers both hardware and software updates.
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Make sure you and your customer are paying attention to renewal dates – don’t let
your contract lapse.
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