Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
Severity Levels:
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S1: Network or environment down, critical impact to business – Cisco and the
customer will commit the necessary resources around the clock to resolve the
situation.
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S2: Network or environment severely degraded – Cisco and the customer will
commit full-time resources during normal business hours, or during Event, to
resolve the situation.
NOTE: When possible open all S1 & S2 cases through Smart net
contract owner.
Smart Net Requirements
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Smart Net contract owner must establish profile on Cisco.com Where appropriate
EM may wish to help customer establish profile.
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Smart Net contracts list the items supported by serial number.
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Every Cisco product has a unique serial number (Hardware and Software).
Profile
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Contract #
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Product Serial Number #
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Product Serial Number #
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Contract #
IMPORTANT: Your profile must have your contract number
associated, to enable support services.
Contracts are added via Cisco Profile Manager.
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